Cancellation policy
Right of withdrawal - Cancellation policy
Information on the right of withdrawal
As a user of the service, you have the right to withdraw from the contract within 14 days without giving any reason. This period begins on the day the contract is concluded.
To exercise your right of withdrawal, you must inform us (DVE Digital Vignette Europe GmbH, Philippine-Welser-Straße 14, 86150 Augsburg, service@vignette-austria.at) by means of a clear statement (e.g., by post, fax, or email) of your decision to withdraw from this contract. You may use the attached sample withdrawal form for this purpose, but this is not mandatory. To meet the deadline, it is sufficient for you to send your notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of revocation
If you cancel the contract, we will reimburse you all payments made by you, including any delivery costs (except for additional costs resulting from your choice of a delivery method other than the least expensive standard delivery method offered by us), promptly and at the latest within 14 days from the day on which we received your notification of cancellation. We will use the same means of payment for the reimbursement that you used for the original transaction, unless expressly agreed otherwise. You will not be charged any fees for this reimbursement.
Replacement value
If you have requested that the provision of the service begin during the cancellation period, you are obligated to pay us a reasonable amount. This amount corresponds to the proportion of the services already provided up to the time of your cancellation in relation to the total scope of the contractually agreed service.
Right of withdrawal for customers outside Austria (with foreign residence and/or without Austrian license plate):
Premature expiry of the right of withdrawal
The right of withdrawal expires prematurely if the contract for the provision of services has been fully fulfilled and the performance of the service only began after your express consent as a consumer. At the same time, you must confirm that you are aware that the right of withdrawal expires upon full fulfillment of the contract. According to the judgment of the Regensburg Regional Court (case no. 1 HK O 1116/22, judgment of March 28, 2023), the service is deemed to have been provided as soon as the registration of the service user's identification code has been completed and confirmed to the user. In this case, the right of withdrawal expires prematurely.
Right of withdrawal for Austrian customers (resident in Austria and/or with an Austrian license plate):
For Austrian consumers, the right of withdrawal applies without restriction in accordance with Austrian case law.
Sample cancellation form
(If you wish to cancel the contract, please fill out this form and return it to us.)
To DVE Digital Vignette Europe GmbH, Philippine-Welser-Straße 14, 86150 Augsburg, service@vignette-austria.at:
I/we hereby revoke () the one from me/us () concluded contract for the purchase of the following goods ()/the provision of the following service (order number).
Ordered on ()/received on ().
Name of consumer(s):
Address of the consumer(s):
Signature of the consumer(s) (only if notification is made on paper):
Date:
(*) Delete as appropriate.
Fees for unauthorized chargebacks
In case of unauthorized chargebacks by the Service User, for example by filing a dispute with a payment provider, the Service Provider will send the Service User a reminder and at the same time demand the respective fees of the payment providers from the Service User: Mollie (including Giropay, Sofortüberweisung, EPS, Klarna etc.) 5 euros, credit card 15 euros, Paypal 5 euros.
Miscellaneous
1. Information on dispute resolution pursuant to Article 14 paragraph 1 of the ODR Regulation: The European Commission offers a platform for out-of-court online dispute resolution (ODR platform), which you can find at
The email address of DVE Digital Vignette Europe GmbH can be found in our Legal Notice
on our website (https://vignette-austria.at/pages/impressum)DVE Digital Vignette Europe GmbH is neither obligated nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
2. The contractual relationship between the parties shall be governed exclusively by German law, excluding the UN Convention on Contracts for the International Sale of Goods.
3. The place of jurisdiction for claims arising from the contractual relationship between the service user and the service provider is the service provider's headquarters in Augsburg, Germany. If the service user is a consumer, the place of jurisdiction is the service user's place of residence. Exceptionally, the service provider's headquarters may also be the place of jurisdiction for a consumer if the service user does not have a general place of jurisdiction in Germany, has relocated their place of residence or habitual abode outside of Germany, or the service user's place of residence or habitual abode is unknown at the time the action is filed.
4. Amendments and additions to the contract between the service user and DVE Digital Vignette Europe GmbH, as well as any ancillary agreements, must be made in writing. This also applies to agreements that waive this requirement.
5. Should any provision of these Terms and Conditions be invalid, the validity of the remaining provisions shall remain unaffected.
