Cancellation

Cancellation protection for your vignette / Toll product

With our cancellation protection we offer you 100% flexibility:

Especially trips planned well in advance sometimes have to be cancelled due to illness, last-minute appointments, etc. With our new cancellation protection, you can face this risk with complete peace of mind, because in an emergency you can You can cancel your trip independently and without giving any reason up to 24 hours before departure. The price of the toll product will then be refunded to you promptly.

Please note that statutory cancellation rights apply. Therefore, we only recommend cancellation protection if the selected start date of validity for the toll product falls outside the cancellation period.

If you start your trip as planned, we will register your license plate number on time for your trip. As confirmation of successful registration, you will receive a registration confirmation from us via email. If you have not received this registration confirmation, there may have been a registration issue with your license plate number. You will not be permitted to depart without this registration confirmation. In this case, please contact our support team.